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Privacy Policy Notice

Overview

Data Protection Complaints

If you have any complaints regarding your personal data, we kindly ask you to contact us so that we can work together to find a solution. You also have the option to contact the Austrian Data Protection Authority.
Vienna Classical Music Tours
Mag. Benjamin Ergün
Weidmanngasse 27/10
A-1170 Vienna, Austria

Phone: +43 (0) 676 62 66 792
Email: tours@vcmt.at

Austrian Data Protection Authority
Austrian Data Protection Authority
Hohenstaufengasse 3
A-1010 Vienna, Austria

Phone: +43 1 531 15-202525
Email: dsb@dsb.gv.at

Privacy Notice – Data Protection at a Glance

General Information

The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any data by which you can be personally identified. Detailed information on the subject of data protection can be found in our Privacy Policy listed below this text.

Data Collection on this Website

Who is responsible for data collection on this website?

Data processing on this website is performed by the website operator. You can find their contact details in the section “Information on the Responsible Party” within this Privacy Policy.

How do we collect your data?

On the one hand, your data is collected by you providing it to us. This may include, for example, data you enter into a contact form.

Other data is collected automatically or, with your consent, by our IT systems when you visit the website. This primarily includes technical data (e.g., internet browser, operating system, or the time at which the page was accessed). This data is collected automatically as soon as you access this website.

What do we use your data for?

Some data is collected to ensure error-free provision of the website. Other data may be used to analyze your user behavior. If contracts can be initiated or concluded via the website, the transmitted data is also processed for contractual offers, orders, or other inquiries.

What rights do you have concerning your data?

You have the right at any time, free of charge, to obtain information about the origin, recipient, and purpose of your stored personal data. You also have the right to request the correction or deletion of this data. If you have given consent to data processing, you may revoke this consent at any time for the future. Additionally, under certain circumstances, you have the right to request a restriction on the processing of your personal data. Furthermore, you have the right to lodge a complaint with the responsible supervisory authority.

For this purpose, and for further questions regarding data protection, you can contact us at any time.

Analytics Tools and Third-Party Tools

When you visit this website, your browsing behavior may be statistically analyzed. This is primarily done using so-called analytics programs.

Detailed information about these analytics programs can be found in the privacy policy below.

2. Hosting and Content Delivery Networks (CDN)

Hetzner

We host our website with Hetzner. The provider is Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany (hereinafter referred to as “Hetzner”).

For details, please refer to Hetzner’s privacy policy:
https://www.hetzner.com/de/legal/privacy-policy/.

The use of Hetzner is based on Art. 6(1)(f) GDPR. We have a legitimate interest in a reliable presentation of our website. If the corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and § 25(1) TDDDG, insofar as the consent includes the storage of cookies or access to information in the user’s device (e.g., device fingerprinting) within the meaning of the TDDDG. Consent can be revoked at any time.

Data Processing Agreement

We have entered into a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract required by data protection law that ensures the provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.

Cloudflare

We use the “Cloudflare” service. The provider is Cloudflare Inc., 101 Townsend St., San Francisco, CA 94107, USA (hereinafter referred to as “Cloudflare”).

Cloudflare offers a globally distributed content delivery network with DNS. Technically, the information transfer between your browser and our website is routed through Cloudflare’s network. This enables Cloudflare to analyze the traffic between your browser and our website and to serve as a filter between our servers and potentially malicious internet traffic. In doing so, Cloudflare may also use cookies or other technologies to recognize internet users, but solely for the purpose described here.

The use of Cloudflare is based on our legitimate interest in providing our website as error-free and secure as possible (Art. 6(1)(f) GDPR).

Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details and further information on security and data protection at Cloudflare can be found here:
https://www.cloudflare.com/privacypolicy/.

The company is certified under the “EU-U.S. Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the United States intended to ensure compliance with European data protection standards when processing data in the U.S. Every company certified under the DPF commits to adhering to these data protection standards. For more information, please visit the following link:
https://www.dataprivacyframework.gov/participant/5666/.

Data Processing Agreement

We have entered into a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract required by data protection law that ensures the provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.

3. General Information and Mandatory Disclosures

Data Protection

The operators of this website take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

When you use this website, various personal data is collected. Personal data is any data that can be used to personally identify you. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this happens.

We would like to point out that data transmission over the Internet (e.g., communication by email) may have security vulnerabilities. Complete protection of data against access by third parties is not possible.

Note on the Responsible Entity

The responsible party for data processing on this website is:

Mag. Benjamin Ergün
Weidmanngasse 27/10
A-1170 Vienna, Austria

Phone: +43 (0) 676/62 66 792
Email: tours@vcmt.at

The responsible entity is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g., names, email addresses, etc.).

Storage Duration

Unless a more specific retention period is stated within this privacy policy, your personal data will remain with us until the purpose for data processing no longer applies. If you make a legitimate request for deletion or revoke your consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g., retention periods under tax or commercial law); in the latter case, deletion takes place once these reasons no longer apply.

General Information on the Legal Bases for Data Processing on this Website

If you have consented to data processing, we process your personal data on the basis of Art. 6(1)(a) GDPR and Art. 9(2)(a) GDPR if special categories of data according to Art. 9(1) GDPR are processed. In the case of explicit consent to the transfer of personal data to third countries, data processing is also based on Art. 49(1)(a) GDPR. If you have consented to the storage of cookies or access to information on your end device (e.g., via device fingerprinting), the data processing is additionally based on § 25(1) TDDDG. Consent can be revoked at any time. If your data is necessary for the performance of a contract or for the implementation of pre-contractual measures, we process your data on the basis of Art. 6(1)(b) GDPR. Furthermore, we process your data if required to fulfill a legal obligation on the basis of Art. 6(1)(c) GDPR. Data processing may also be carried out on the basis of our legitimate interest pursuant to Art. 6(1)(f) GDPR. Information on the specific legal basis applicable in each individual case is provided in the following sections of this privacy policy.

Note on Data Transfer to the USA and Other Third Countries

We use tools provided by companies based in countries that are not considered to provide a secure level of data protection under EU law, as well as US-based tools whose providers are not certified under the EU-U.S. Data Privacy Framework (DPF). When these tools are active, your personal data may be transferred to and processed in these third countries. We point out that such countries may not guarantee a level of data protection comparable to that in the EU.

We would like to note that the USA is generally considered a safe third country with a level of data protection comparable to the EU. A data transfer to the USA is permitted if the recipient is certified under the “EU-U.S. Data Privacy Framework” (DPF) or provides appropriate additional safeguards. Information regarding data transfers to third countries, including the data recipients, can be found in this privacy policy.

Recipients of Personal Data

In the course of our business activities, we work with various external parties. This may also require the transfer of personal data to these external parties. We only disclose personal data to external parties if it is necessary for the fulfillment of a contract, if we are legally obligated to do so (e.g., disclosure of data to tax authorities), if we have a legitimate interest pursuant to Art. 6(1)(f) GDPR in the disclosure, or if another legal basis permits the data disclosure. When using processors, we only share personal data of our customers based on a valid data processing agreement. In the case of joint processing, a joint processing agreement is concluded.

Revocation of Your Consent to Data Processing

Many data processing operations are only possible with your explicit consent. You can revoke any previously given consent at any time. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Right to Object to Data Collection in Special Cases and to Direct Advertising (Art. 21 GDPR)

IF DATA PROCESSING IS BASED ON ART. 6(1)(E) OR (F) GDPR, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME, ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION, TO THE PROCESSING OF YOUR PERSONAL DATA; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR AFFECTED PERSONAL DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING THAT OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS OR THE PROCESSING SERVES TO ASSERT, EXERCISE OR DEFEND LEGAL CLAIMS (OBJECTION UNDER ART. 21(1) GDPR).

IF YOUR PERSONAL DATA IS PROCESSED FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR SUCH MARKETING; THIS ALSO APPLIES TO PROFILING TO THE EXTENT THAT IT IS ASSOCIATED WITH SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL NO LONGER BE USED FOR DIRECT MARKETING PURPOSES (OBJECTION UNDER ART. 21(2) GDPR).

Right to Lodge a Complaint with the Competent Supervisory Authority

In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the member state of their habitual residence, place of work, or the place of the alleged infringement. The right to lodge a complaint exists without prejudice to any other administrative or judicial remedies.

Right to Data Portability

You have the right to receive data that we process automatically on the basis of your consent or in fulfillment of a contract, in a commonly used, machine-readable format, and to have it transmitted to yourself or to a third party. If you request the direct transfer of the data to another controller, this will only be done to the extent that it is technically feasible.

SSL or TLS Encryption

For security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the website operator, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the browser’s address line changes from “http://” to “https://” and by the lock icon in your browser bar.

When SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Encrypted Payment Transactions on This Website

If, after the conclusion of a paid contract, there is an obligation to transmit your payment details (e.g., account number for direct debit) to us, these data are required for payment processing.

Payment transactions via the common means of payment (Visa/MasterCard, direct debit) are carried out exclusively via an encrypted SSL or TLS connection. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock icon in your browser line.

When communication is encrypted, your payment data that you transmit to us cannot be read by third parties.

Right to Access, Erasure, and Rectification

Within the scope of the applicable legal provisions, you have the right at any time to obtain free information about your stored personal data, its origin and recipients, and the purpose of data processing, and, if applicable, a right to rectification or erasure of this data. For this and other questions regarding personal data, you can contact us at any time.

Right to Restriction of Processing

You have the right to request the restriction of the processing of your personal data. You may contact us at any time to exercise this right. The right to restriction of processing applies in the following cases:

  • If you dispute the accuracy of your personal data stored with us, we usually need time to verify this. For the duration of the verification, you have the right to request the restriction of the processing of your personal data.
  • If the processing of your personal data was/is unlawful, you may request the restriction of data processing instead of erasure.
  • If we no longer need your personal data, but you need it for the exercise, defense, or establishment of legal claims, you have the right to request the restriction of the processing of your personal data instead of its erasure.
  • If you have objected pursuant to Art. 21(1) GDPR, a balance must be struck between your interests and ours. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.

If you have restricted the processing of your personal data, such data may – apart from being stored – only be processed with your consent or for the establishment, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or a member state.

Objection to Promotional Emails

We hereby object to the use of contact data published in the context of the legal notice obligation for the purpose of sending unsolicited advertising and information materials. The operators of this website expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, for example through spam emails.

4. Data Collection: Cookies & Services on This Website

Cookies

Our website uses so-called “cookies.” Cookies are small text files that do no harm to your device. They are either stored temporarily for the duration of a session (session cookies) or permanently (persistent cookies) on your device. Session cookies are automatically deleted after your visit. Persistent cookies remain stored on your device until you delete them yourself or your web browser deletes them automatically.

In some cases, cookies from third-party companies may also be stored on your device when you enter our site (third-party cookies). These allow us or you to use certain services of the third-party company (e.g., cookies for payment processing services).

Cookies serve various functions. Many cookies are technically necessary, as certain website functions would not work without them (e.g., the shopping cart function or video display). Other cookies are used to analyze user behavior or display advertisements.

Cookies that are necessary for the performance of electronic communication, for the provision of certain functions you have requested (e.g., for the shopping cart function), or for optimizing the website (e.g., cookies to measure web traffic) are stored based on Art. 6(1)(f) GDPR, unless another legal basis is specified. The website operator has a legitimate interest in the storage of necessary cookies to ensure a technically error-free and optimized service. If consent for the storage of cookies and similar recognition technologies has been requested, processing is based exclusively on this consent (Art. 6(1)(a) GDPR and § 25(1) TTDSG); the consent can be revoked at any time.

You can configure your browser to inform you about the setting of cookies and allow cookies only in individual cases, to exclude the acceptance of cookies in specific cases or in general, and to enable the automatic deletion of cookies when closing the browser. Disabling cookies may limit the functionality of this website.

If cookies from third-party companies or for analytical purposes are used, you will be informed separately within this privacy policy and, if necessary, asked for your consent.

Consent with Borlabs Cookie

Our website uses the Borlabs Cookie consent technology to obtain your consent for the storage of certain cookies on your browser or for the use of certain technologies in a privacy-compliant manner. The provider of this technology is Borlabs – Benjamin A. Bornschein, Rübenkamp 32, 22305 Hamburg, Germany (hereinafter referred to as “Borlabs”).

When you enter our website, a Borlabs cookie is stored in your browser, which records your consents or the revocation of those consents. These data are not passed on to the Borlabs Cookie provider.

The collected data will be stored until you ask us to delete it, you delete the Borlabs cookie yourself, or the purpose for data storage no longer applies. Mandatory legal retention periods remain unaffected. Details on Borlabs Cookie’s data processing can be found at:
https://de.borlabs.io/kb/welche-daten-speichert-borlabs-cookie/.

The use of Borlabs Cookie Consent technology is based on our legal obligation to obtain the required consents for the use of cookies (Art. 6(1)(c) GDPR).

Server Log Files

The provider of this website automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These include:

  • Browser type and browser version
  • Operating system used
  • Referrer URL
  • Hostname of the accessing computer
  • Time of the server request
  • IP address

This data is not merged with other data sources.
The collection of this data is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimization of the website – for this purpose, server log files must be collected.

Contact Form

If you send us inquiries via the contact form, the information you provide in the form, including the contact details you enter, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We do not share this data without your consent.

The processing of this data is based on Art. 6(1)(b) GDPR, provided that your request is related to the performance of a contract or is necessary to take steps prior to entering into a contract. In all other cases, processing is based on our legitimate interest in the effective processing of inquiries addressed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR), if requested; consent can be revoked at any time.

The data you enter in the contact form will remain with us until you request its deletion, revoke your consent to storage, or the purpose for data storage no longer applies (e.g., after your inquiry has been fully processed). Mandatory legal provisions – in particular retention periods – remain unaffected.

Processing of Customer Reviews and Feedback

We use the “Customer Reviews for WooCommerce” plugin to collect and display customer reviews of our products and services on our website. This plugin helps us capture your experiences and share them with other customers.

Data processing for reviews:

  • When you leave a review, we store the following information:
    • Your name or a pseudonym (if provided)
    • Your booking number and email address for verification
    • Your review, including star rating and any comments
    • Uploaded images or videos, if that feature is used
    • Date and time of your review
  • Your data is stored exclusively on our own servers. There is no data transfer to the plugin provider (CusRev) or other third parties.

Legal basis:
The processing of your data is based on your consent according to Art. 6(1)(a) GDPR, which you grant by submitting a review.

Purpose of processing:

  • Improving our offerings and services
  • Providing transparent and helpful information for our customers
  • Enhancing trustworthiness and user experience of our website

Your rights:

  • You may request the deletion of your review at any time by contacting us
  • If you have any questions about how we process your data, you can contact us at any time

Inquiry by Email, Telephone or Fax

If you contact us by email, telephone or fax, your inquiry including all resulting personal data (name, request) will be stored and processed by us for the purpose of handling your request. We do not pass this data on without your consent.

The processing of this data is based on Art. 6(1)(b) GDPR, provided your request is related to the performance of a contract or necessary to take steps prior to entering into a contract. In all other cases, processing is based on our legitimate interest in effectively handling inquiries addressed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR), if requested; consent can be revoked at any time.

The data sent to us via contact inquiries will remain with us until you request deletion, revoke your consent to storage, or the purpose for storage no longer applies (e.g., after your request has been fully processed). Mandatory statutory provisions – in particular legal retention periods – remain unaffected.

Communication via WhatsApp

We use the instant messaging service WhatsApp for communication with customers and other third parties. The provider is WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.

Communication is end-to-end encrypted (peer-to-peer), which prevents WhatsApp or other third parties from accessing the content of the communication. However, WhatsApp does receive metadata generated during the communication process (e.g., sender, recipient, and timestamp). Please note that WhatsApp, according to its own statement, shares user data with its parent company Meta, which is based in the USA. Further details can be found in WhatsApp’s privacy policy:
https://www.whatsapp.com/legal/#privacy-policy

The use of WhatsApp is based on our legitimate interest in communicating quickly and effectively with customers, prospective clients, and other business and contractual partners (Art. 6(1)(f) GDPR). If consent is requested, processing is carried out exclusively on the basis of consent; this can be revoked at any time with future effect.

The communication content exchanged between you and us via WhatsApp remains with us until you request deletion, revoke your consent to storage, or the purpose for data retention no longer applies (e.g., once your request has been completed). Mandatory statutory provisions – in particular retention obligations – remain unaffected.

The company is certified under the “EU-U.S. Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the United States designed to ensure compliance with European data protection standards when processing data in the U.S. Certified companies commit to comply with these standards. More information can be found here:
Participant Information

We use the “WhatsApp Business” version.

Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details:
https://www.whatsapp.com/legal/business-data-transfer-addendum

Our WhatsApp accounts are configured not to automatically sync with the address book of the devices used.

We have concluded a data processing agreement (DPA) with the provider mentioned above.

Registration on This Website

You can register on this website to use additional features. We use the data entered during registration solely for the purpose of using the respective offer or service for which you registered. The mandatory information requested during registration must be provided in full. Otherwise, we will reject the registration.

We use the email address provided during registration to inform you about important changes such as to the scope of the offer or technical updates.

The processing of the data entered during registration is based on the necessity of performing the user agreement established through registration and, if applicable, to initiate further contracts (Art. 6(1)(b) GDPR).

The data collected during registration will be stored by us for as long as you remain registered on this website and will then be deleted. Statutory retention obligations remain unaffected.

Comment Function on This Website

When using the comment function on this site, the content of your comment, the time of creation, your email address, and, if you do not post anonymously, your chosen username will be stored.

Storage of IP Address

Our comment function stores the IP addresses of users who post comments. Since we do not moderate comments before publishing, we need this information to be able to take legal action against the author in cases of legal violations such as insults or propaganda.

Subscribing to Comments

As a user of the site, you can subscribe to comments after registering. You will receive a confirmation email to verify that you are the owner of the provided email address. You can unsubscribe from this feature at any time via a link in the info emails. The data you provide when subscribing to comments will be deleted in this case unless you have provided them to us for other purposes elsewhere (e.g., newsletter subscription), in which case the data will remain with us.

Retention Period for Comments

Comments and related data are stored and remain on this website until the commented content is completely deleted or the comments must be deleted for legal reasons (e.g., offensive comments).

Legal Basis

The storage of comments is based on your consent (Art. 6(1)(a) GDPR). You may revoke your consent at any time. An informal email notification to us is sufficient. The legality of the data processing already carried out remains unaffected by the revocation.

5. Analytics Tools and Advertising

Google Tag Manager

We use Google Tag Manager. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Google Tag Manager is a tool that allows us to integrate tracking or statistical tools and other technologies into our website. Google Tag Manager itself does not create user profiles, store cookies, or perform its own analyses. It merely facilitates the management and deployment of the tools integrated through it. However, Google Tag Manager does collect your IP address, which may be transmitted to Google’s parent company in the United States.

The use of Google Tag Manager is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the fast and uncomplicated integration and management of various tools on their website. If the corresponding consent has been requested, processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and § 25(1) TDDDG, insofar as consent includes the storage of cookies or access to information on the user’s device (e.g., device fingerprinting) within the meaning of the TDDDG. Consent can be revoked at any time.

The company is certified under the “EU-U.S. Data Privacy Framework” (DPF), an agreement between the European Union and the United States to ensure compliance with European data protection standards when processing data in the U.S. Certified companies commit to adhering to these standards. More information:
https://www.dataprivacyframework.gov/participant/5780

Google Analytics

This website uses features of the Google Analytics web analytics service. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics allows the website operator to analyze the behavior of website visitors. This provides the website operator with various usage data such as page views, time spent on site, operating systems used, and origin of the user. These data are assigned to the respective user’s device. No association with a user ID is made.

Additionally, we can use Google Analytics to record mouse and scroll movements and clicks. Google Analytics also uses various modeling approaches to supplement collected data sets and employs machine learning technologies for data analysis.

Google Analytics uses technologies that enable user recognition for behavior analysis purposes (e.g., cookies or device fingerprinting). The information collected by Google about the use of this website is generally transferred to a Google server in the USA and stored there.

Use of this service is based on your consent under Art. 6(1)(a) GDPR and § 25(1) TDDDG. Consent can be revoked at any time.

Data transfers to the USA are based on the standard contractual clauses of the EU Commission. Details here:
https://business.safety.google/adscontrollerterms/sccs/

The company is certified under the “EU-U.S. Data Privacy Framework” (DPF). More info:
https://www.dataprivacyframework.gov/participant/5780

Browser Plugin

You can prevent the collection and processing of your data by Google by downloading and installing the browser plugin available at the following link:
https://tools.google.com/dlpage/gaoptout?hl=de

More information on how Google Analytics handles user data can be found in Google’s privacy policy:
https://support.google.com/analytics/answer/6004245?hl=de

Data Processing Agreement

We have signed a data processing agreement with Google and fully comply with the strict requirements of the German data protection authorities when using Google Analytics.

Google Analytics E-Commerce Measurement

This website uses the “E-Commerce Measurement” feature of Google Analytics. E-Commerce Measurement allows the website operator to analyze the purchasing behavior of website visitors to improve their online marketing campaigns. Information such as completed orders, average order values, shipping costs, and the time between viewing and purchasing a product is recorded. These data can be aggregated by Google under a transaction ID associated with the user or their device.

Google Ads

The website operator uses Google Ads, an online advertising program by Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Ads enables us to display advertisements in the Google search engine or on third-party websites when users enter specific search terms on Google (keyword targeting). In addition, targeted ads can be shown based on the user’s data held by Google (e.g., location and interests) (audience targeting). We as website operators can analyze this data, for example, to determine which search terms led to the display of our ads and how many resulted in clicks.

The use of this service is based on your consent pursuant to Art. 6(1)(a) GDPR and § 25(1) TTDSG. Consent can be revoked at any time.

Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details:
https://policies.google.com/privacy/frameworks
https://business.safety.google/adscontrollerterms/sccs/

Google Conversion Tracking

This website uses Google Conversion Tracking. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

With the help of Google Conversion Tracking, Google and we can determine whether a user has performed specific actions. For example, we can evaluate which buttons were clicked on our website and how often, and which products were viewed or purchased most frequently. These statistics help us to understand the effectiveness of our ads. We receive aggregated data only and cannot personally identify users. Google uses cookies or similar recognition technologies for this purpose.

The use of this service is based on your consent pursuant to Art. 6(1)(a) GDPR and § 25(1) TTDSG. Consent can be revoked at any time.

More information on Google Conversion Tracking can be found in Google’s privacy policy:
https://policies.google.com/privacy?hl=de

The company is certified under the “EU-U.S. Data Privacy Framework” (DPF). More information:
DPF Participant Info

Google DoubleClick

This website uses features of Google DoubleClick. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland (“DoubleClick”).

DoubleClick is used to show you interest-based ads across the Google advertising network. Ads can be tailored to the viewer’s interests using DoubleClick. For example, our ads may appear in Google search results or in banners linked to DoubleClick.

To display relevant ads, DoubleClick must recognize the respective viewer and associate their browsing history, clicks, and other user behavior. To do this, DoubleClick uses cookies or comparable recognition technologies (e.g., device fingerprinting). The collected information is compiled into a pseudonymous user profile to serve interest-based advertising.

Use of this service is based on your consent pursuant to Art. 6(1)(a) GDPR and § 25(1) TTDSG. Consent can be revoked at any time.

More information about how to object to Google’s advertising can be found at:
https://policies.google.com/technologies/ads
https://adssettings.google.com/authenticated

Google AdSense (Non-Personalized)

This website uses Google AdSense, a service for embedding ads. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

We use Google AdSense in “non-personalized” mode. Unlike personalized ads, these are not based on your past user behavior, and no user profile is created. Instead, context information is used to select ads. Ads are based on your location, the content of the website you are on, or your current search terms. Learn more about the differences between personalized and non-personalized targeting with Google AdSense:
https://support.google.com/adsense/answer/9007336

Please note that even in non-personalized mode, cookies or similar recognition technologies (e.g., device fingerprinting) may still be used. According to Google, these are used to prevent fraud and abuse.

Use of this service is based on your consent pursuant to Art. 6(1)(a) GDPR and § 25(1) TTDSG. Consent can be revoked at any time.

Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details:
https://business.safety.google/adscontrollerterms/sccs/

You can manage your ad settings in your Google account by logging in here:
https://adssettings.google.com/authenticated

More information on Google’s advertising technologies can be found here:
https://policies.google.com/technologies/ads
https://www.google.de/intl/de/policies/privacy/

The company is certified under the “EU-U.S. Data Privacy Framework” (DPF). More information:
DPF Participant Info

6. Newsletter

Newsletter Data

If you would like to receive the newsletter offered on this website, we need your email address and information that allows us to verify that you are the owner of the provided email address and that you agree to receive the newsletter. No further data is collected or only on a voluntary basis. We use this data exclusively to send the requested information and do not pass it on to third parties.

The processing of data entered into the newsletter registration form is based solely on your consent (Art. 6(1)(a) GDPR). You can revoke your consent to the storage of your data, email address, and its use for sending the newsletter at any time, for example via the “unsubscribe” link in the newsletter. The legality of data processing already carried out remains unaffected by the revocation.

The data you provide for the purpose of receiving the newsletter will be stored by us or the newsletter service provider until you unsubscribe from the newsletter and deleted from the newsletter distribution list after unsubscribing or once the purpose is no longer applicable. We reserve the right to delete or block email addresses from our newsletter distribution list at our own discretion within the scope of our legitimate interest pursuant to Art. 6(1)(f) GDPR.

Data stored by us for other purposes remains unaffected.

After unsubscribing from the newsletter distribution list, your email address may be stored in a blacklist by us or the newsletter service provider if necessary to prevent future mailings. The data in the blacklist will only be used for this purpose and will not be merged with other data. This is both in your interest and our interest in complying with legal requirements for sending newsletters (legitimate interest within the meaning of Art. 6(1)(f) GDPR). The storage in the blacklist is indefinite. You may object to the storage if your interests outweigh our legitimate interest.

7. Plugins and Tools

YouTube with Enhanced Privacy Mode

This website embeds videos from YouTube. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

We use YouTube in enhanced privacy mode. According to YouTube, this mode ensures that YouTube does not store information about visitors to this website before they view a video. However, the transmission of data to YouTube partners may still occur regardless of whether you watch a video. YouTube connects to the Google DoubleClick network once a video is started.

When you start a YouTube video on this website, a connection to the YouTube servers is established. The YouTube server is informed which of our pages you visited. If you are logged into your YouTube account, you allow YouTube to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

In addition, YouTube may store cookies on your device after a video starts. With the help of these cookies, YouTube can collect information about visitors to this website for purposes such as gathering video statistics, improving user-friendliness, and preventing fraud. These cookies remain on your device until you delete them.

Further data processing operations may be triggered after a YouTube video starts, which we have no control over.

The use of YouTube is in the interest of presenting our online offerings in an appealing way, which constitutes a legitimate interest within the meaning of Art. 6(1)(f) GDPR. If consent has been requested, processing is based solely on Art. 6(1)(a) GDPR; consent can be revoked at any time.

More information about privacy at YouTube:
https://policies.google.com/privacy?hl=de

Google Web Fonts (Local Hosting)

This site uses web fonts provided by Google for consistent font display. The Google Fonts are installed locally. No connection to Google servers is established.

More information on Google Web Fonts:
https://developers.google.com/fonts/faq
Google’s Privacy Policy:
https://policies.google.com/privacy?hl=de

Font Awesome (Local Hosting)

This site uses Font Awesome for consistent font display. Font Awesome is installed locally. No connection to servers of Fonticons, Inc. is established.

For more information, see Font Awesome’s privacy policy:
https://fontawesome.com/privacy

Google Maps

This site uses the Google Maps map service. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

To use Google Maps features, your IP address must be stored. This information is usually transferred to a Google server in the USA and stored there. The provider of this site has no influence on this data transmission. When Google Maps is activated, Google may use Google Web Fonts for consistent font display. When loading Google Maps, your browser loads the required web fonts into its cache to display text and fonts correctly.

The use of Google Maps is in the interest of an appealing presentation of our online offerings and easy location of places specified on our website. This constitutes a legitimate interest within the meaning of Art. 6(1)(f) GDPR. If consent has been requested, processing is based solely on Art. 6(1)(a) GDPR and § 25(1) TTDSG, to the extent that consent includes the storage of cookies or access to information on the user’s device (e.g., device fingerprinting) within the meaning of the TTDSG. Consent can be revoked at any time.

Data transfer to the USA is based on the EU Commission’s standard contractual clauses. Details:
https://business.safety.google/controllerterms/
https://business.safety.google/controllerterms/sccs/

More information on how Google handles user data can be found in Google’s privacy policy:
https://policies.google.com/privacy?hl=de

Vimeo Without Tracking (Do-Not-Track)

This website uses plugins from the Vimeo video platform. The provider is Vimeo Inc., 555 West 18th Street, New York, New York 10011, USA. When you visit one of our pages with a Vimeo video, a connection to Vimeo servers is established. The Vimeo server is informed which of our pages you have visited. Vimeo also obtains your IP address. However, we have configured Vimeo so that it does not track your user behavior or set cookies.

The use of Vimeo is in the interest of providing a visually appealing presentation of our online offerings, which constitutes a legitimate interest under Art. 6(1)(f) GDPR. If consent has been requested, processing is based solely on Art. 6(1)(a) GDPR; consent can be revoked at any time. Data transfer to the USA is based on the EU Commission’s standard contractual clauses and, according to Vimeo, on “legitimate business interests.” Details:
https://vimeo.com/privacy

Further details on Vimeo’s handling of user data:
https://vimeo.com/privacy

Solid Security (formerly iThemes Security)

We have integrated Solid Security on this website. The provider is Liquid Web LLC, 2703 Ena Drive, Lansing, MI 48917, USA (hereinafter referred to as “Solid Security”).

Solid Security serves to protect our website from unauthorized access and malicious cyberattacks. For this purpose, Solid Security collects, among other things, your IP address, the time and source of login attempts, and log data (e.g., the browser used). Solid Security is installed locally on our servers.

Solid Security transmits the IP addresses of recurring attackers to a central database maintained by Liquid Web LLC in the USA (Network Brute Force Protection) to prevent future attacks.

The use of Solid Security is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the most effective protection of their website against cyberattacks. If the appropriate consent has been requested, processing is based solely on Art. 6(1)(a) GDPR and § 25(1) TTDSG, insofar as consent includes the storage of cookies or access to information on the user’s device (e.g., device fingerprinting) as defined by the TTDSG. Consent can be revoked at any time.

8. eCommerce and Payment Providers

Processing of Customer and Contract Data

We collect, process, and use personal customer and contract data to establish, structure, and modify our contractual relationships. We only collect, process, and use personal data related to the use of this website (usage data) if this is necessary to enable or bill the user for the use of the service. The legal basis for this is Art. 6(1)(b) GDPR.

The collected customer data will be deleted after the conclusion of the order or termination of the business relationship and after the expiration of any legal retention periods. Statutory retention periods remain unaffected.

Data Transfer Upon Conclusion of Contracts for Online Shops, Retailers, and Shipment of Goods

When you order goods from us, we pass on your personal data to the transport company responsible for delivery and to the payment service provider commissioned with the payment processing. Only the data required by each service provider to perform their task is disclosed. The legal basis for this is Art. 6(1)(b) GDPR, which permits the processing of data to fulfill a contract or pre-contractual measures. If you have given your consent under Art. 6(1)(a) GDPR, we will also pass on your email address to the transport company so they can notify you about the shipping status. You may revoke this consent at any time.

Data Transfer Upon Conclusion of Contracts for Services and Digital Content

We transfer personal data to third parties only when it is necessary in the context of contract processing, for example to the financial institution responsible for payment processing.

No further transfer of the data takes place unless you have expressly agreed to the transfer. Your data will not be disclosed to third parties for advertising purposes without your express consent.

The basis for data processing is Art. 6(1)(b) GDPR, which permits data processing to fulfill a contract or pre-contractual measures.

9. Our Own Services

Handling Applicant Data

We offer you the opportunity to apply with us (e.g., by email, postal mail, or online application form). Below, we inform you about the scope, purpose, and use of your personal data collected during the application process. We assure you that the collection, processing, and use of your data will be carried out in accordance with applicable data protection laws and all other legal provisions and that your data will be treated as strictly confidential.

Scope and Purpose of Data Collection

When you submit an application to us, we process your personal data (e.g., contact and communication data, application documents, interview notes, etc.) if this is necessary for making a decision regarding the establishment of an employment relationship. The legal basis is § 26 BDSG (German Federal Data Protection Act), Art. 6(1)(b) GDPR (general contract initiation), and – if you have given your consent – Art. 6(1)(a) GDPR. Consent can be revoked at any time. Within our company, your personal data is only shared with individuals involved in processing your application.

If your application is successful, the submitted data will be stored based on § 26 BDSG and Art. 6(1)(b) GDPR for the purpose of executing the employment relationship in our data processing systems.

Data Retention Period

If we are unable to offer you a position, you reject an offer, or you withdraw your application, we reserve the right to retain the data you submitted for up to 6 months after the conclusion of the application process based on our legitimate interests (Art. 6(1)(f) GDPR). The data will then be deleted and physical application documents destroyed. This retention serves primarily as evidence in the event of a legal dispute. If it is apparent that the data will be necessary after the 6-month period (e.g., due to a potential or ongoing legal dispute), deletion will only occur once the purpose for extended retention ceases to exist.

Longer retention may also occur if you have given consent (Art. 6(1)(a) GDPR) or if statutory retention obligations prevent deletion.

Inclusion in the Applicant Pool

If we do not offer you a position, there may be an opportunity to include you in our applicant pool. In this case, all documents and information from the application will be transferred to the pool to contact you in case of future vacancies.

Inclusion in the applicant pool is based solely on your express consent (Art. 6(1)(a) GDPR). Providing consent is voluntary and is unrelated to the ongoing application process.

You may revoke your consent at any time.

In such a case, the data will be irreversibly deleted from the applicant pool, unless legal reasons for retention apply.

The data in the applicant pool will be irrevocably deleted no later than two years after consent is given.

10. Our Social Media Presence

Data Processing by Social Networks

We maintain publicly accessible profiles on social networks. The specific networks we use are listed below.

Social networks such as Facebook or X (Twitter) can generally analyze your user behavior extensively when you visit their websites or websites with integrated social media content (e.g., like buttons or advertising banners). Visiting our social media profiles may trigger numerous data processing operations. Specifically:

If you are logged into your social media account and visit our profile, the social media platform can associate this visit with your user account. Your personal data may also be collected even if you are not logged in or do not have an account on the platform. In this case, data collection is typically done through cookies stored on your device or by capturing your IP address.

The data collected in this way can be used by the platforms to create user profiles, which are then used for personalized advertising, both on and off the platform. If you have an account, this interest-based advertising can be shown on all your logged-in devices.

Please note that we have limited influence over the data processing activities carried out by social networks. For full details, please refer to the privacy policies and terms of use of the respective social media providers.

Legal Basis

Our social media presence aims to provide a comprehensive online presence, which constitutes a legitimate interest under Art. 6(1)(f) GDPR. The analytics performed by the social networks themselves may be based on other legal grounds specified by the platforms (e.g., consent under Art. 6(1)(a) GDPR).

Controller and Exercising of Rights

When you visit one of our social media pages (e.g., Facebook), we and the platform operator are jointly responsible for the data processing operations triggered during that visit. You may exercise your rights (access, rectification, erasure, restriction of processing, data portability, and complaint) both against us and the platform operator.

Please note that despite joint responsibility, we do not have full influence over the data processing operations of the platforms. Our influence depends largely on the corporate policies of the respective providers.

Retention Period

The data we collect directly through our social media presence is deleted from our systems as soon as you request its deletion, revoke your consent to storage, or the purpose for data storage no longer applies. Stored cookies remain on your device until you delete them. Mandatory statutory provisions – in particular retention periods – remain unaffected.

We have no influence over the storage duration of your data retained by social network operators for their own purposes. For details, please refer directly to the privacy policies of the respective social networks.

Individual Social Networks

Facebook

We maintain a profile on Facebook. The provider of this service is Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. According to Facebook, the collected data may also be transferred to the USA and other third countries.

We have entered into a joint processing agreement (Controller Addendum) with Facebook. This agreement defines which data processing operations we or Facebook are responsible for when you visit our Facebook page. You can view this agreement at:
https://www.facebook.com/legal/terms/page_controller_addendum

You can adjust your ad settings independently in your user account:
https://www.facebook.com/settings?tab=ads

Data transfer to the USA is based on the EU Commission’s Standard Contractual Clauses (SCCs).
More information is available here:
https://www.facebook.com/legal/EU_data_transfer_addendum
and
https://de-de.facebook.com/help/566994660333381

For more information, see Facebook’s privacy policy:
https://www.facebook.com/about/privacy/

X

We use the short message service Twitter. The provider is Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland.

You can independently adjust your X privacy settings in your user account. To do so, click on the following link and log in: https://x.com/settings/account/personalization.

Data transfers to the USA are based on the European Commission’s Standard Contractual Clauses. Details can be found here: https://gdpr.x.com/en/controller-to-controller-transfers.html.

For more information, please refer to Twitter’s privacy policy: https://x.com/de/privacy.

Instagram

We maintain a profile on Instagram. The provider of this service is Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.

Data transfers to the USA are based on the European Commission’s Standard Contractual Clauses. You can find details here: https://www.facebook.com/legal/EU_data_transfer_addendum and https://privacycenter.instagram.com/policy/.

For information on how Instagram handles your personal data, please refer to Instagram’s privacy policy: https://privacycenter.instagram.com/policy/.

XING

We maintain a profile on XING. The provider is New Work SE, Dammtorstraße 30, 20354 Hamburg, Germany. For details on how your personal data is handled, please refer to XING’s privacy policy: https://privacy.xing.com/de/datenschutzerklaerung.

LinkedIn

We maintain a profile on LinkedIn. The provider is LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland. LinkedIn uses advertising cookies.

If you wish to disable LinkedIn advertising cookies, please use the following link: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out.

Data transfers to the USA are based on the European Commission’s Standard Contractual Clauses. You can find details here: https://www.linkedin.com/legal/l/dpa and https://www.linkedin.com/legal/l/eu-sccs.

For information on how LinkedIn handles your personal data, please refer to LinkedIn’s privacy policy: https://www.linkedin.com/legal/privacy-policy.

Vimeo

We maintain a profile on Vimeo. The provider is Vimeo, Inc., 555 West 18th Street, New York, NY 10011, USA.

Data transfers to the USA are based on the European Commission’s Standard Contractual Clauses and, according to Vimeo, on “legitimate business interests.” For details, please see: https://vimeo.com/privacy.

For information on how Vimeo handles your personal data, please refer to Vimeo’s privacy policy: https://vimeo.com/privacy.

YouTube

We maintain a profile on YouTube. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. For details on how your personal data is handled, please refer to YouTube’s privacy policy: https://policies.google.com/privacy?hl=en.

TikTok

We maintain a profile on TikTok. The provider is TikTok Technology Limited, 10 Earlsfort Terrace, Dublin, D02 T380, Ireland. For details on how TikTok handles your personal data, please refer to TikTok’s privacy policy: https://www.tiktok.com/legal/privacy-policy?lang=en.

Data transfers to unsafe third countries are based on the European Commission’s Standard Contractual Clauses. For more details, please refer to: https://www.tiktok.com/legal/privacy-policy?lang=en.

Privacy at a Glance
Source of Disclaimer: eRecht24 & Vienna Classical Music Tours