Right of Customer contract withdrawal.
The following outlines the withdrawal policy for consumers.
If the customer is a consumer, he can withdraw from the contract within 14 days of receiving the goods without giving reasons. For tours which were posted within the 14-day withdrawal period, the below cancellation policy applies and the free cancelation of the booked tour is excluded (ex .: tour start 05.14.2016, booking on 05/02/2016 Booking thus within the 14 days withdrawal period, the application of the below cancellation fees).
To exercise the right of withdrawal customer has to inform Vienna Classical Music Tours Weidmanngasse 27/10, A-1170 Vienna, at E-Mail: tours@vcmt.at, by way of unambiguous statement (e.g. a consigned by post mail, fax, email, phone) of their decision to withdraw from the Agreement. To safeguard the withdrawal period it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the 14 day withdrawal period.
After the withdrawal period the cancellation policy below are those made within the 14–day withdrawal period.
Consequences of Withdrawal
If you withdraw from this contract, we will reimburse all payments we have received from you, including the costs of supply (with the exception of the additional costs arising from the delivery other than that offered by us), and immediately repay within 14 days from the date on which the notification of your withdrawal from this contract has been received by us.
For repayments, we use the same method of payment that you used in the original transaction, unless you explicitly agreed otherwise; in any case you will be charged fees for this repayment.
We may withhold reimbursement until we have received the returned goods, or until you have demonstrated that you have returned the goods, whichever is the earlier. That you returned the goods immediately, but not later than 14 days from the date on which you informed us about the cancellation of this contract. The deadline is met if you send the goods before the deadline of 14 days.
Cancellation
Instructions for consumers on the right of withdrawal:
Consumers are all natural persons who enter into a transaction for a purpose that can neither be attributed to their commercial or independent professional activity.
- cancellation policy for the delivery of goods:
For digital content that is not on physical media (such as USB stick, CD-Rom, DVD) are delivered, please note the cancellation policy for digital media.
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. If the booking is not undertaken within 21 days prior tour start. In this case, the below cancellation fees apply below:
The withdrawal period is:
- 14 days from the day on which, you or a third-party representative took possession of the goods. or a representative of your third party other than the carrier or has; or has
- ordered more goods under a single order which will be delivered separately, within 14 days from the date on which you or any of your third party representative have acquired the last goods; or
- has obtained the supply of goods in several separate consignments within 14 days from the date on which you, or one of your third-party representatives have acquired or are in possession of the last partial consignment; or
- by contract has periodic delivery of goods during a specified period of time within 14 days from the date on which you or one of your representatives, took ownership of the goods delivered.
To exercise the right of withdrawal the customer has to inform “Vienna Classical Music Tours” Weidmanngasse 27/10, A-1170 Vienna, at E-Mail: tours@vcmt.at, by way of unambiguous statement (e.g. a consigned by post mail, fax, email, phone) of their decision to withdraw from the Agreement. To safeguard the withdrawal period it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period.
If you withdraw from this contract, we will reimburse all payments we have received from you, including the costs of supply (with the exception of the additional costs arising from the delivery other than that offered by us), and immediately repay within 14 days from the date on which the notification of your withdrawal from this contract has been received by us.
For repayments, we use the same method of payment that you used in the original transaction, unless you explicitly agreed otherwise; in any case you will be charged fees for this repayment.
We may withhold reimbursement until we have received the returned goods, or until you have demonstrated that you have returned the goods, whichever is the earlier. That you returned the goods immediately, but not later than 14 days from the date on which you informed us about the cancellation of this contract. The deadline is met if you send the goods before the deadline of 14 days.
Returns
See item 10 of the General terms and Conditions as it applies to exercising the right of returns.
Customers are asked before returning a product to make a return request to the seller by e-mail to tours@vcmt.at. This will allow the seller to expedite the fastest possible return of the products.
The seller is not allowed by Law to return any damaged goods including those where the original labels are missing.
Cancellation Costs
Written confirmation of the total scheduled tour or cancellation of individual options of the booked “Vienna Classical Music Tour” apply in case of cancellation.
If cancelled up to or less than 3 weeks before the booked “Vienna Classical Music Tour”, we charge a cancellation fee of 10% of the contract price.
For cancellation of more than 3 weeks before the start of the booked “Vienna Classical Music Tour”, we charge a cancellation fee of 25% of the contract price.
If the cancelled is less than 1 week before the start of “Vienna Classical Music Tour”, we charge a cancellation fee of 65% of the contract price.
In case of the cancellation of the whole event at the day of the event”Vienna Classical Music Tour”, we charge 100% of the contract price.